Cloud Contact Center

Cloud Contact Center Solutions offered by IQAutodial.com helps contact centers increase the efficiency, productivity and market share. Our Cloud Contact Center Solution doesn’t require any expensive hardware or software. Start with ACD, IVR and integrate CRM, API, Dialers. Quality management, reporting and analytics using Web based Admin Tool.

Call + Lead Management

Dedicated User Extensions FOR Direct Calling

Personal Voicemail & Team VoiceMail

3-way Conference and Call Transfers

Interactive voice response

Upload and download of customer lists

Internal DNC and Blacklist

Support and Enhancement

Free Technical Support 24*7 by Phone, Live Chat or Remote Login

You don’t need to buy, maintain or upgrade hardware, Pay only for what you use each month. Automatic software updates will happen at regular intervals.

High Level Data Protection

IQ Autodial provides High Level Data Protection. Using our High Level Data Encryption your agent’s web browser and the database where you have stored your data on our hosted servers is fully secure. We use sophisticated encryption algorithm to secure your vital data.

CRM Integration

Matching inbound and outbound call information with CRM data

Control Calls : Recording, Parking, Conference, click to Dial etc

Automatically saves call logs when a call ends

Provides a single, multichannel administrative environment

Boost your Agent’s performance upto 300% by using IQAutoDialer Solutions.

Cloud

Our Flagship IQ Auto Dialer Solution is cloud based and fully flexible as per the needs of the Call Centers & other companies and is also scalable and most reliable. We offer advanced levels of redundancy. Automatic IP Failover is a prime feature of our Cloud based Auto Dialer System. Hence minimum downtime occurs in case of software or hardware failure and peace and success for your call center.

VoIP Termination

Canada

$0.0065/Minute

U.K (Landline)

$0.0068/Minute

U.K (Mobile)

$0.032/Minute

Australia (Landline)

$0.015/Minute

Australia (Mobile)

$0.035/Minute

China CC

$0.040/Minute

USA CC

$0.0068/Minute

India CC

$0.0126/Minute

Enterprise

IQ Auto Dialer Provides an enterprise grade Auto Dialer which has 2 key features. First that it is capable of making large number of simultaneous phone calls and second it also provides an API for system integration. We can also develop custom distributing Auto Dialers with virtually no limit on scalability and number of calls. They can easily be accessed remotely.

Realtime Dashboard

Monitoring your Contact center is very important. Our Cloud based online dashboard allows the managers to view real-time statistics like how many agents are on call, for how long and how many clients are waiting.

Agent Portal

Agents will be working using a feature rich online user interface which is very user friendly while the managers will monitor and optimize the performance through online dashboard.

Report & Analytics

Our online admin tool has lots of features to generate and view reports/log files which you can easily analyze to optimize your campaigns. With customized reports you can definitely improve productivity.

Call Management

Dedicated User Extensions FOR Direct Calling
Personal Voicemail & Team VoiceMail
Outbound Calls - Manual, Preview and Predictive
Inbound calls - Automated Call Distribution
Blended calls (Inbound, Outbound)
Scheduled callbacks (Manual & Auto)
3-way Conference and Call Transfers
IVR with Campaign/Queue
Broadcast and Survey Dialing

Campaign Management

Multi-Lead List per Campaign
Campaign Defined Scripts
Custom Caller ID - Campaign Specific
Custom Call Dispositions and Call Statuses
Hotkeys for call dispositions and quick hangup
Simultaneously Multiple Campaigns ARE allocated to Agents
Filter Leads (Dynamically Exclude Numbers from Lists)

Lead Management

Upload and download of customer lists
Intelligent Distribution of Leads
Leads Filtering
Leads Recycle
Internal DNC and Blacklist
Leads Timezone Restrictions
Using Leads, Guide Your Selling Process

Compliance

US, UK and Australia telemarketing compliance
Drop timer with safe-harbor message for FTC compliance

Call Recording Storage

Full Call Recordings or on-demand
Option to Store/download Call Recordings on your own NAS

Support

Free Online Technical Support 24*7
Support by live Chat or Remote Login
Support by Giving Instructions on Phone

Supervisor Management

Real-time Web Based Admin Portal
Listen-in, Barge-in
Force Log-out
Reports and Analytics

Team Management

Multi-Group, Multi-Campaign Assignments
Skill-Rating based Agent priority routing
Support Remote and Mobile Workers
Better Coordination between different Skill basedTeams

Additional Enhancement

Database Backup and Redundancy
High-availability (HA) Configuration
Support Multi-Office and BPO Working
API and Web Services based Integrations (into CRM)

TESTIMONIALS

- Daniel Wall
- CEO, Front Call Center
We needed to provide some information to lots of people at somtime. IQ Auto Dial empowers us to make 1000's of calls in short period of time.
- Deniss Richard
- CEO, VanillaCreative
IQ Auto Dialer has increased productivity of our agents by 3 times. We are really happy with its performance and contribution in our sales growth.
- Jonathan Botham
- CEO, Hudson Services
IQ Auto Dialer has streamlined our marketing operations quite effectively. I want to thank their team on my behalf because due to their help we survived in this competitive market.
- Harry Fleming
- CEO, CGC Group
Now we can easily forecast and handle the high outbound calls during peak season with even less number of agents working on our behalf.
- Leonind Digachi
- CEO IMPORV Call Center
The Online Web Portal of IQ Auto Dial is quite flexible and highly effective in keeping an eye on the live calls as well as monitoring other stuff.
- Serena
- CEO Maryland Global
By implementing IQ Auto Dialer We have improved the customer satisfaction a lot. Now our Customers as well as our employess are more happier then before.